In our Tax Wire self-review, we made five public commitments about TaxOwl Pro. This page is the audit trail. Each commitment lists target date, current status, and last-updated stamp. If a commitment slips, this page gets a public note explaining why.
By April 2027, we’ll publish actual operator results from the founding cohort — average return volume, support response times, and incident count for the 2027 filing season. Not curated testimonials. Actual data.
What this means in practice: at the close of the 2027 filing season, we will produce a Tax Wire issue summarizing the founding cohort’s actual usage data, anonymized at the individual level but aggregated at the cohort level. Prospective preparers evaluating TaxOwl Pro for the 2028 season will have one season of audited operator data to evaluate, rather than vendor-provided claims.
Last updated: April 27, 2026 (initial commitment)
By the end of 2027, we’ll publish Layer 3 (TaxOwl Pro account support) response time data — average and 95th percentile — so prospective preparers can audit whether the one-business-day SLA is being met in practice. We’re also committing to publish ongoing support volume data, so a careful preparer can audit whether one operator is actually keeping up with demand at our growth trajectory.
Why this matters: the one-business-day SLA is a real number. It’s only credible if it’s audited. This page is where the audit lives.
Last updated: April 27, 2026 (initial commitment)
Our communications — on /trust/, on /pricing/ Honest Disclosure, in the home page FAQ, and in outbound — will lead with the routing rationale (“each layer goes to the team that can actually fix it”) before any SLA number is mentioned. This is to prevent third-party summaries from collapsing our specialized routing into “tiered support” and reading the one-business-day SLA as a defense rather than a fact.
Status: implemented across home FAQ, /trust/ deep version, and /pricing/ Honest Disclosure as of April 27, 2026. We’re seeding this commitment as already-met to demonstrate the tracker is real before any future-dated commitment arrives.
Last updated: April 27, 2026 (status: met)
Founding Member spot count is published live on the application page. By the end of 2026, we’ll also publish a public count of active founding members and their state distribution — so prospects can see who’s actually using the platform, not just who’s claimed a spot.
Why this matters: a Founding Member count of 50 sold is a marketing fact; a Founding Member count of, say, 38 active practitioners across 14 states by November 2026 is a credibility fact. The latter is what a careful preparer evaluating us before the 2027 season actually wants to know.
Last updated: April 27, 2026 (initial commitment)
By the end of 2027, status.taxowlpro.com will have a full year of public uptime data. Right now the page exists and is monitored, but “we have a status page” is not the same as “we have twelve months of public uptime data you can audit.” This commitment closes that gap by the end of 2027.
Pending the 2027 season: incident-response history will be published as it accumulates, with explicit timestamps and resolution notes. The goal is for a preparer evaluating TaxOwl Pro for 2028 to have a year of operational reliability data to weigh.
Last updated: April 27, 2026 (initial commitment)
This page is the source of truth for the five commitments above. If you’re a TaxOwl Pro customer, prospect, or industry observer who wants to audit our progress:
This page was first published April 27, 2026. The commitments themselves were originally documented in Tax Wire Issue 04. Subsequent material changes will be logged with dates above. If we miss a commitment, the miss stays visible alongside the explanation — we don’t retroactively edit.