Effective: May 4, 2026
Terms of Service
1. Agreement
By applying for, subscribing to, or using TaxOwl Pro at taxowlpro.com (including The Hub, TaxOwl Academy, and The Tax Wire), you agree to these Terms. If you don’t agree, don’t use the Service. CKT Ventures, LLC (“we,” “us”) may update these Terms; material changes posted with 30 days’ notice.
2. Eligibility & Approval
TaxOwl Pro is for licensed tax preparers with an active IRS PTIN. To subscribe, you must:
- Hold an active PTIN in good standing
- Hold or obtain an EFIN to e-file (we’ll guide enrollment if you don’t yet have one)
- Complete the application at /apply/ and be approved by us
- Be at least 18 and authorized to enter binding contracts
We reserve the right to approve or deny applications at our discretion, including for incomplete documentation, suspended PTINs, or any indication of intent to use the Service in violation of Circular 230.
3. Subscription & payment
- Pricing tiers (Starter, TaxOwl Pro, Desktop, Premier) are listed on /pricing/
- Subscriptions are annual, billed up front, valid for the tax season they activate for
- Payment via Stripe (ACH or credit/debit)
- TaxOwl Pro rate is locked at the price you signed up for, with adjustments only for CPI
- Returned-payment fee: $35. Subscriptions with unpaid balances may be suspended after 14 days
4. What’s included
- Tax preparation software platform (federal & state, e-file, bank products)
- TaxOwl Hub — preparer dashboard for managing clients and filings
- TaxOwl Academy — training library with onboarding guides, tutorials, IRS tools
- The Tax Wire — weekly insights newsletter (active subscribers only)
- Email/ticket support (response within 1 business day)
Specific features per tier are listed on /pricing/ and may be updated; we will not materially reduce features mid-subscription without prorated refund.
5. Refund policy
Within 14 days of initial purchase: full refund if you have not e-filed any returns. After 14 days, or after first e-file: pro-rated refund for unused full months at our discretion. TaxOwl Pro tier non-refundable after 30 days from activation.
6. Your obligations
- Maintain an active PTIN and EFIN in good standing
- Comply with Circular 230, IRC §7216, IRS Pub 4557, and FTC Safeguards Rule
- Maintain your own Written Information Security Plan (WISP)
- Use the Service only to prepare tax returns for which you are properly authorized
- Provide accurate identity, business, and credential information
- Pay subscription fees timely
7. Data ownership and processing
You retain ownership of all client tax data flowing through TaxOwl Pro. You are the data controller; we are the processor. Our handling is governed by our Privacy Policy and our internal WISP. You are responsible for obtaining IRC §7216 consents from your clients before using their data for any purpose other than return preparation.
8. Acceptable use
You agree not to:
- Share your account credentials with anyone outside your firm
- Resell, sublicense, or white-label the Service without written agreement
- Reverse-engineer, decompile, or scrape the platform
- Use the Service to prepare returns containing knowingly false information
- Engage in any conduct that would violate Circular 230 or jeopardize your PTIN
We may suspend or terminate immediately for breach.
9. Intellectual property
The TaxOwl name, marks, software, and all related content are owned by CKT Ventures, LLC. You receive a non-exclusive, non-transferable license to use the Service during your subscription. You retain rights to your own client data and work product.
10. Confidentiality and security
We protect data per the Privacy Policy and our internal WISP, meeting FTC Safeguards Rule, GLBA, IRC §7216, and IRS Pub 4557 standards. We will notify you within the timeframes required by law if a security incident affects your data.
11. Disclaimers
The Service is provided “AS IS” without warranty. We do not warrant any specific tax-software outcome. Tax law is interpretive; preparer judgment and IRS position drive outcomes. We are not responsible for errors caused by inaccurate data you input or by your failure to keep PTIN/EFIN credentials current.
12. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any matter arising from your use of the Service shall not exceed the total fees you paid in the 12 months preceding the claim. We are not liable for consequential, incidental, special, or punitive damages, including lost profits or lost business opportunity, even if advised of the possibility.
This limitation does not apply to our gross negligence or intentional misconduct.
13. Indemnification
You agree to indemnify and hold harmless CKT Ventures, LLC from claims arising from (a) your breach of these Terms, (b) your violation of Circular 230 or other law, (c) your provision of false credentials, or (d) returns you prepared that contained false or fraudulent information.
14. Governing law and dispute resolution
Florida law governs. Disputes resolved in state or federal courts in Hillsborough County, Florida. Both parties consent to personal jurisdiction and venue.
15. Termination
You may cancel your subscription at any time effective at the end of your current term. We may terminate for breach, fraud, suspended PTIN, or any conduct that would put our infrastructure or other customers at risk.
16. Changes
Material changes posted at /terms with 30 days’ notice. Continued use constitutes acceptance.
17. Contact
CKT Ventures, LLC d/b/a TaxOwl Pro · apply@taxowl.co